How GenAI Will Transform The Contact Center
AI Will Make Call Centers Obsolete, Predicts Tata Consultancy Services Head With Engage’s AI-powered tools businesses can enhance and improve customer experience, while maintaining a crucial focus on human empathy, and support. By the time customers reach a human agent in today’s contact center, they’re looking for exceptional knowledge, empathy, and ChatGPT personalization. More than … <a href="http://pelletmagnum.com/2024/10/07/how-genai-will-transform-the-contact-center/">Continued</a>